PikoBuy FAQ: Verified Answers from Official Policies

No. PikoBuy.pro is an independent research and product-discovery site. Orders, payments and support are handled on the official PikoBuy platform.

It is a browsable collection of product ideas and source links that can be searched or submitted through a shopping agent.

No. Always inspect the current source page, seller information, variants, price and warehouse photos.

Its official guide says items are checked in, photographed and inspected for visible defects after warehouse arrival.

For an eligible item, the request must be submitted within five days after the order status becomes Warehoused. PikoBuy defines that period as 120 hours beginning from the next hour after the status change. A late request may be refused.

PikoBuy publishes the formula as return shipping to the seller, the seller's original shipping charge, plus a 5 RMB service fee. Even when the seller originally offered free shipping, the buyer must repay the first-dispatch shipping charge.

The official list includes customised goods, second-hand goods, underwear, food, adult products, some opened sealed goods and items restricted by the seller. Removed tags, packaging or accessories can also make a return unavailable.

Its user agreement states that PikoBuy is not the actual seller; it provides purchasing-agent and forwarding services.

No. Its shipping policy specifically places third-party logistics and customs risks—including confiscation, damage, loss and delay from uncontrollable factors—on the user.

The current user agreement states that the platform service fee is 8% of freight and must be paid with the shipping charge before a label can be generated.

PikoBuy's beginner guide says logistics information is available within three days after dispatch. It does not say delivery is completed within three days.